Reservation Policies

RESERVATION POLICIES

To confirm your reservation.

A deposit of 50% of the total stay is required to be paid. The remaining 50% must be paid no later than 15 days before the arrival.

Cancellation policies.

All cancellations, reductions, and/or changes must be requested in writing and sent to contacto@aldeakuka.mx to the attention of the Reservations Department. If the request is accepted and meets the requirements, the refund will be issued under the following conditions:

Until 30 days prior to arrival, in case of cancellation 100% of the total amount will be refunded.
From 29 to 16 days before your arrival, you will be charged 50% of the total amount.
From 15 days before arrival, the hotel will not be able to make any refund without any exception.

In case of a cancellation due to natural phenomena or border closure, a voucher with the total paid amount will be issued. The voucher will be valid for one year.

Reduction of stay.

Until 30 days prior to arrival, 100% of the canceled nights will be refunded.
From 29 to 16 days prior to arrival, you will be charged 50% of the total canceled nights.
15 days prior to arrival, the hotel will not be able to make any refund of the canceled nights without any exception.

Date modifications.

Up to 15 days prior to arrival, no penalty will be applied. (Rates subject to change and availability. In case of a lower rate, the refund does not apply).
14 days prior to arrival the hotel will not be able to make any change of dates without any exception.

Early departures.

Any early departure does not generate any refund or liability for the hotel.

No show.

If the guest does not show up, the hotel reserves the right to charge the full amount of the entire stay.

Room assignment.

All pictures shown on the website, social media, and reservation engine are for illustration purposes only. Room allocation is at the discretion of the hotel and the guest can not request any change, cancellation, or reduction of nights due to this reason.