Reservation Policies

RESERVATION POLICIES

To confirm your reservation.

It is obligatory to cover 100% of the total payment.

Cancellation policies.

All cancellations, reductions, and/or changes must be requested in writing and sent to reservaciones@aldeakuka.mx to the attention of the Reservations Department. If the request is accepted and meets the requirements, the refund will be issued under the following conditions:

Low Season

Sep 17 to Nov 15, 2023 = The client can cancel the reservation for free up to 2 days (48 hrs) before the arrival date. The client will have to pay the price of the 1st Night if he cancels within the 2 days (48 hrs) before the arrival date.

Mid Season

Nov 8 to Dec 20, 2022 = The client can cancel the reservation for free up to 30 days before the arrival date. The client will have to pay 100% of the total price if he cancels within the 30 days before the arrival date.
Apr 17 to Sep 16, 2023 / Nov 16 to Dec 20, 2023 / Jan 7 to Apr 1, 2023 = The client can cancel the reservation for free up to 14 days before the arrival date. The client will have to pay 100% of the total price if he cancels within the 14 days before the arrival date.

High Season

Dec 21, 2022 to Jan 6, 2023 / Dec 21, 2023 to Jan 6, 2024 = Non Refundable, The client will have to pay the total price of the reservation if he cancels at any time.
Apr 2 to 16, 2023 = Non Refundable, The client will have to pay the total price of the reservation if he cancels at any time.

Note: No Show and Early Departures, 100% of the total stay is charged.

Reduction of stay and date modifications.

Cancellation policies apply according to season. (Rates subject to change and availability. In case of a lower rate, the refound does not apply).

Early departures.

Any early departure does not generate any refund or liability for the hotel.

No show.

If the guest does not show up, the hotel reserves the right to charge the full amount of the entire stay.

Room assignment.

All pictures shown on the website, social media, and reservation engine are for illustration purposes only. Room allocation is at the discretion of the hotel and the guest can not request any change, cancellation, or reduction of nights due to this reason.