Reservation Policies

RESERVATION POLICIES

To confirm your reservation.

It is obligatory to cover 100% of the total payment.

Cancellation policies.

All cancellations, reductions, and/or changes must be requested in writing and sent to reservaciones@aldeakuka.mx to the attention of the Reservations Department. If the request is accepted and meets the requirements, the refund will be issued under the following conditions:
Low Season:
Aug. 24th to Dec. 22nd, 2024 = The client can cancel the reservation for free up to 2 days(48 hrs.) before the arrival date. The client will have to pay the price of the 1st Night if he cancels within the 2 days (48 hrs.) before the arrival date.
Mid-Season:
Jan. 7 th to March 24th/ April 06th to Aug. 23rd, 2024 = The client can cancel the reservation for free up to 14 days before the arrival date. The client will have to pay 100% of the total price if he cancels within the 14 days before the arrival date.
High Season:
Dec 21, 2022 to Jan 6, 2023 / Dec 21, 2023 to Jan 6, 2024 = Non Refundable, The client will have to pay the total price of the reservation if he cancels at any time.
March 25th to April 05th/ Dec 23 rd, 2024 to Jan. 02nd, 2025 = Non Refundable. The client will have to pay the total price of the reservation if he cancels at any time. Changes or modifications are not accepted.
Note: No Show and Early Departures, 100% of the total stay is charged.

Aldea Kuka Luxury Eco Boutique Hotel, is a hotel only for guests over 13 years of age.

Reduction of stay and date modifications.

Cancellation policies apply according to season. (Rates subject to change and availability. In case of a lower rate, the refound does not apply).

Early departures.

Any early departure does not generate any refund or liability for the hotel.

No show.

If the guest does not show up, the hotel reserves the right to charge the full amount of the entire stay.

Room assignment.

All pictures shown on the website, social media, and reservation engine are for illustration purposes only. Room allocation is at the discretion of the hotel and the guest can not request any change, cancellation, or reduction of nights due to this reason.